Clik here to view.
Utilisation. Too busy to manage it?
Utilisation (or utilization if you prefer); In spite of being one of the most widely used terms to describe the performance of IT systems, it often the most misunderstood. This post examines why this...
View ArticleEffective dashboard design. Few and far between.
Everyone has a dashboard don't they? IT service management and monitoring tools all have them. As long as there's a web interface you can customise with traffic lights and gauges then it counts as a...
View ArticleTCP Throughput over Long Fat Networks
Throughput. We all know what that is: how much ‘stuff’ you can move in a period of time, which in the IT world means bits or bytes per second. We also know intuitively about the things which limit...
View ArticleClik here to view.
ITSM Tools Commit the 6 Dashboard Design Sins
Stephen Few is respected for his unflinching critique of poor dashboard design and ever since he trained me in the subject I look at dashboards through a different lens. I had this in my mind when I...
View ArticleClik here to view.
Our Net Promoter Score is 74. So what?
A big thank you to everyone who completed the IT Performance Company Customer Survey. The results are in and here’s our Net Promoter Score compared with a clutch of IT Services companies:IT Performance...
View ArticleMaking decisions by the seat of IT’s pants?
In his brilliant book ‘The Flaw of Averages: Why We Underestimate Risk in the Face of Uncertainty’ Dr Sam Savage shows us why we need to connect the ‘seat of the intellect to the seat of the...
View Article